SpudBAR Privacy Policy (Basic Version)

Last updated: 24 November 2025

SpudBAR (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Delivery or billing address

  • Payment details (processed securely via third-party providers; we don’t store card details)

  • Online activity (e.g., browsing behaviour, device information, cookies)

  • Feedback, survey responses, or enquiry form submissions

If you apply to become a franchisee, we may also collect business or financial information you choose to provide.

2. How We Collect Personal Information

We collect information when you:

  • Place an order online or in-store

  • Join our loyalty program or sign up for marketing

  • Contact us via website forms, email, or social media

  • Participate in surveys, promotions, or competitions

  • Apply to become a franchisee

  • Use our website or digital platforms (via cookies and analytics tools)

3. Why We Collect Personal Information

We use your information to:

  • Provide products and services

  • Process orders and payments

  • Respond to enquiries and support requests

  • Improve our products, website, and customer experience

  • Send marketing communications (you can opt out anytime)

  • Manage franchise applications and business conversations

  • Comply with legal obligations

4. How We Store and Protect Your Information

We store personal information securely using:

  • Encrypted systems

  • Access controls

  • Secure third-party service providers

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

5. Disclosure to Third Parties

We may share your information with:

  • Payment processors

  • Delivery partners

  • Marketing and analytics providers

  • IT and website hosting services

  • Professional advisors

  • Franchise-related service partners (where relevant)

We do not sell personal information to third parties.

6. Overseas Disclosure

Some service providers may store or process data overseas (e.g., cloud hosting services). We take reasonable steps to ensure these providers comply with privacy standards similar to the Australian Privacy Principles.

7. Cookies and Website Tracking

Our website uses cookies and analytics tools to improve functionality and understand user behaviour. You can manage cookie settings through your browser.

8. Access and Correction

You may request access to your personal information or ask us to correct information we hold about you.

To make a request, contact us at:
info@spudbar.com.au

9. Marketing Communications

You may receive marketing emails, SMS, or app notifications from us. You can opt out at any time by:

  • Using the “unsubscribe” link in emails

  • Replying STOP to SMS

  • Contacting us directly

10. Contact Us

For privacy questions, concerns, or complaints, please contact our team:

Email: info@spudbar.com.au
Website: www.spudbar.com.au